Refund Policy

New customers can request a full refund within 14 days of their first subscription purchase, no questions asked. This gives you ample time to explore our features and ensure Managerial CRM is the right fit for your business.

Eligible for RefundService was completely unavailable for more than 72 consecutive hours due to our technical issuesYou were charged incorrectly or double-billedYou cancelled within 14 days of your first subscription (new customers only)Critical features advertised were not available and significantly impacted your workflowAccount was terminated by us without violation of Terms of ServiceNot Eligible for RefundChange of mind after the 14-day cooling-off periodFailure to use the service or underutilization of featuresDissatisfaction with features that were clearly described before purchaseAccount suspension or termination due to Terms of Service violationPartial month usage after cancellationThird-party integration issues not caused by our platformHow to Request a Refund1Submit RequestContact our support team via email with your account details and reason for refund.

Our team will review your request within 3-5 business days and may ask for additional information.

You'll receive an email notification about the approval or denial of your refund request.

Approved refunds are processed within 5-10 business days to the original payment method.

Refunds are processed to the original payment method. Credit card refunds may take 5-10 business days to appear. Bank transfers and mobile payment refunds (bKash, Nagad) may take up to 14 business days.

In certain cases, we may offer partial refunds proportional to the unused portion of your subscription. This is evaluated on a case-by-case basis for annual subscriptions.

To request a refund, please contact our billing support team with your account details:

Email: billing@managerialcrm.com

Subject Line: Refund Request - [Your Account Email]

Include: Reason for refund, subscription plan, and purchase date